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Resources

Email Signatures

I have included links to tutorials on how to change your email footer. Below the links, the tab section has each sales persons email footer in separate tabs. If you cannot find your, you can use the generic footer. Below the footer image is HTML code for your footer. If your email client accepts HTML signatures, I would encourage you to use this code so it will properly link back to the website.

Outlook 2003: http://email.about.com/od/outlooktips/qt/Create_Email_Signature_Outlook.htm

Outlook 365: http://blogs.office.com/b/microsoft_office_365_blog/archive/2012/06/04/create-an-email-signature-disclaimer-with-office-365.aspx

*Tablet Mail: (this method has not been tested on the Microsoft Surface) http://www.imore.com/how-create-html-rich-emails-signatures-your-iphone-and-ipad

PavePro_email_generic

<a href="http://customer.pavepro.com"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_generic.jpg" /></a><br><a href="http://www.facebook.com/chemtek"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_facebook.jpg" /></a><a href="http://twitter.com/paveprocleaner"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_twitter.jpg" /></a>

PavePro_email_lisa

Lisa Beverly<br>888.389.3189<br>lisa.beverly@pavepro.com<br><br><a href="http://customer.pavepro.com"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_lisa.jpg" /></a><br><a href="http://www.facebook.com/chemtek"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_facebook.jpg" /></a><a href="http://twitter.com/paveprocleaner"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_twitter.jpg" /></a>

PavePro_email_tammy

David Elam<br>800.672.8536 Ext.504<br>david.elam@pavepro.com<br><br><a href="http://customer.pavepro.com"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_tammy.jpg" /></a><br><a href="http://www.facebook.com/chemtek"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_facebook.jpg" /></a><a href="http://twitter.com/paveprocleaner"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_twitter.jpg" /></a>

PavePro_email_tammy

Tammy Tims<br>888.389.3189 Ext.506<br>tammy.tims@pavepro.com<br><br><a href="http://customer.pavepro.com"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_tammy.jpg" /></a><br><a href="http://www.facebook.com/chemtek"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_facebook.jpg" /></a><a href="http://twitter.com/paveprocleaner"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_twitter.jpg" /></a>

PavePro_email_justin

Justin Loesch<br>888.389.3189 Ext.507<br>justin.loesch@pavepro.com<br><br><a href="http://customer.pavepro.com"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_justin.jpg" /></a><br><a href="http://www.facebook.com/chemtek"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_facebook.jpg" /></a><a href="http://twitter.com/paveprocleaner"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_twitter.jpg" /></a>

PavePro_email_facebook

<a href="http://www.facebook.com/chemtek"><img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_facebook.jpg" /></a>

PavePro_email_twitter

<img src="http://customer.pavepro.com/wp-content/uploads/2013/04/PavePro_email_twitter.jpg" /></a>

Twitter

twitter-steps

We have recently launched Twitter accounts for Chemtek, Avion and PavePro. The PavePro Twitter handle is @paveprocleaner and can be found at http://twitter.com/paveprocleaner . The main purpose for this marketing channel is to connect with customers and we will do this with two separate approaches. The marketing department will use Twitter along with our other marketing channels to communicate our marketing campaigns and drive customer traffic back to the website. The other approach we will use to generate customer engagement will be from a more personal approach. This will require members from the sales team to use Twitter to engage with our Twitter followers. Answering customer questions, tweeting about special events that you are attending (such as tradeshows) or tweeting “fun facts” that our relevant to our industry and customers. We will start with 1-2 sales people monitoring the Twitter account. If you are interested in being included in this initiative, please email Robert (robert.daigle@chemtekinc.com) or Kat  (kat.warren@viper1.net).

A few tips to remember:

-When replying to a customer, make sure that someone has not already replied to them.

-Keep the message clear and concise.

-Use appropriate hashtags but, don’t use too many (usually 3 hashtags should work depending on the length). Suggested hashtags include: paving, asphalt, solvent, cleaner, biodegradable

 

Here are a frew resources for you to read:

http://www.pcmag.com/article2/0,2817,2383408,00.asp

https://support.twitter.com/articles/49309-using-hashtags-on-twitter

https://support.twitter.com/articles/14023-what-are-replies-and-mentions

Video

We have the video hosted on Vimeo and Youtube but it is a good idea to download it to your tablet so you can show it to potential customers while you are online.

Step 1. To download the video go to vimeo.com/chemtek

Screen Shot 2013-05-08 at 5.05.18 PM

Step 2. Click on PavePro Tradeshow Video

PavePro Tradeshow Video on Vimeo

Step 3. Click Download

PavePro Tradeshow Video on Vimeo (1)

Step 4. Click HD .MP4 File to download it to your desktop (this may take around 5mins. depending on internet connection speeds.)

Hint: you do not need to create a Vimeo account to download it.

PavePro Tradeshow Video on Vimeo (2)

 

Customer Online Ordering

Once the customer navigates to the the “Shop” page, they will see all of the PavePro products that are offered.

Edit Order ‹ PavePro — WordPress

When they click the desired product, they will be taken to the specific product page where they can enter in the quantity and place the product in the “Cart”.

Edit Order ‹ PavePro — WordPress (1)

Once they  click “add to cart” they will be prompted to navigate to the cart.

Edit Order ‹ PavePro — WordPress (2)

After they verify the correct quantity for the items in their cart they will be click “Proceed to checkout”

Edit Order ‹ PavePro — WordPress (3)

Verify address and click “Place Order”.

Edit Order ‹ PavePro — WordPress (4)

1. Enter Price & Tax for each Line Item

2. Enter Shipping Label

3. Enter Shipping Cost

4. Enter Sales Tax

5. Enter Shipping Tax

6. Enter Sales Tax Totals

7. Enter Shipping Tax Totals

8. Click “Calc Totals”

9. Verify Total is correct

10. Click “Save Order”

11. Enter note for quote & click add

Edit Order ‹ PavePro — WordPress (5)

Sales Dept & customer will receive an email when the order is placed.

Screen Shot 2013-06-05 at 4.12.37 PM

Once Sales Dept quotes price and enters Customer note, an email will be generated to the customer with the appropriate price.

Screen Shot 2013-06-05 at 4.13.01 PM

Customer will just reply to the email with “Confirmed” or reply with any edits, concerns or changes. Once the order has been confirmed it will be processed like all other orders.

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